Thank you for shopping with Lithioncore.in. We value your trust and want you to be completely satisfied with your purchase. This Refund & Returns Policy explains how we handle returns, replacements, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
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The product must be unused, in its original packaging, and in the same condition as you received it.
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A return request must be raised within [7 days] of delivery.
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Proof of purchase (invoice or order confirmation) is required.
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Certain products such as used or damaged batteries may not be eligible for return due to safety and environmental regulations.
2. Non-Returnable Items
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Products damaged due to misuse, mishandling, or improper installation.
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Items purchased on clearance/sale (unless defective).
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Customized or special-order products.
3. Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within [7 – 10 working days].
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Refunds will be made to your original method of payment (credit/debit card, UPI, bank transfer, etc.).
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Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
4. Replacement / Exchange
If you receive a defective or damaged product, we will provide a free replacement or exchange. Please report the issue within [X days, e.g., 48 hours] of delivery, along with unboxing images or videos for verification.
5. Return Shipping
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For eligible returns, customers may need to bear the shipping cost, unless the return is due to our fault.
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We recommend using a trackable courier service to ensure the product reaches us safely.
6. Cancellation Policy
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Orders can be cancelled before dispatch for a full refund.
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Once the product is shipped, cancellations are not possible.
7. Contact Us
For return or refund requests, please reach out to us:
📧 Email: care@Lithioncore.in
📍 Address: Lithion Core, IFX Media Batta, Kaithal, Haryana
